Experiences – Tour Leader Compliance Manager

Position: Experiences – Tour Leader Compliance Manager
Start Date: Immediately
Salary: $50,000-$54,000
Reports to: VP of People and Operations

Position overview:

This is a new position for the organization to grow leadership in our tours department. We seek a leader who is highly organized and collaborative, an excellent problem solver and communicator. The Tour Leader Compliance Manager is responsible for leader hiring, selection and placement process as well as developing and managing tour leader evaluations. In addition, this person will oversee compliance throughout our Guided Tours including DOT compliance, and leader certifications. This position directly supervises Adventure Cycling’s seasonal tour leaders. We seek a candidate who has experience with people management in a remote setting.

About Adventure Cycling:

As the largest nonprofit cycling organization in the country, Adventure Cycling has an impactful voice in policies and programs that advance the safety and accessibility of cycling. Adventure Cycling serves through its members and the bike travel community. Our cycling community encourages and supports countless cyclists each year as they explore the beauty and history of America while tending to their mental and physical well-being. For nearly half a century, Adventure Cycling has created life-changing experiences that deepen appreciation for our country’s diverse cultures, communities, landscapes, and people. Adventure Cycling headquarters are based in Missoula, MT, and we acknowledge and honor the Indigenous peoples who consider this land their home. The area’s natural abundance was stewarded by many peoples including the Blackfeet, Crow, Shoshone, Cheyenne, Kootenai, Pend d’Oreilles and Salish for millennia before colonization, and continues to be to this day.

Commitment to Diversity, Equity and Inclusion:

The Staff and Board of Directors of Adventure Cycling Association believes in the power of bicycle travel to open minds and change the way the world explores. We envision a future where this organization draws staff, tour leaders, members, board members, and riders from the whole of our society. For this to occur, bicycle travel has to be available for everyone.

We are committed to listening to BIPOC, LGBTQ, and other marginalized peoples and understanding the systems contributing to oppression while also working to provide more resources and support for these communities.

The Adventure Cycling Association acknowledges its place in this power dynamic. As an organization we have benefitted from white privilege omnipresent in the United States and must use our power to hire, support, empower, and create safe spaces for Black, Indigenous and People of Color, LGBTQIA+, and Femme/Trans/Women communities.

Key Responsibilities:

Leader Hiring, Selection, and Evaluation (50%)

  • The Tour Leader Compliance Manager hires and manages Adventure Cycling’s Guided Tour leaders including leading onboarding processes.
  • Oversee recruiting, hiring, training and evaluation of Tour Leaders & Seasonal Staff (250+ positions, 75+ different individuals) every year.
  • Manage the annual Leader Development Course (LDC) with assistance from the LDC team in evaluating current content and identifying changes related to best training practices that allow ACA to establish a nationally recognized cycling leadership and risk management course curriculum.

Compliance and Admin (30%)

  • Manages Adventure Cycling’s Department of Transportation compliance requirements, including keeping Adventure Cycling in good standing
  • Manages leader certifications and records, ensuring that FA/CPR, DOT, and driver’s license information is up to date and obtained on an as needed schedule.
  • The Tour Leader Compliance Manager, with support from HR, is responsible for rewarding and disciplining leaders; addressing complaints and resolving problems, and building professional development plans in line with organizational and individual's long term goals
  • Works with the HR and Finance teams to manage leader payments on a timely and accurate schedule
  • Leads oversight of tour leaders financial and risk management resposibilities

Marketing Support (5%)

  • Working with the Marketing Department, help create ideas and content for marketing campaigns through bulk emails and print ads. Prior marketing experience is not needed.

General Tour Support (15%)

  • Working with the Tours Operations and Customer Experience teams, provide additional support to the tours department where needed.

Required Qualifications:

  • Understanding and willingness to engage with issues of institutional and structural racism or bias and their impacts on our organization and community.
  • Commitment to equity and inclusion and to learn and respect differences of race, ethnicity, gender identity or expression, ability, religion and socio-economic circumstances and class.
  • Outstanding organizational, supervisory and interpersonal skills
  • At least two years experience outdoor industry logistics and/or operations
  • At least three years management experience; remote staff and large staffing teams a plus
  • Experience working with all Microsoft products including complex formulae, lookups, and more
  • Self-starter with proven decision making and problem solving ability
  • Excellent collaborative, team, negotiation, and management building skills

Preferred Qualifications:

  • Experience working with people very different from yourself.
  • Guided tour leadership experience, preferably guided bicycle travel
  • A creative approach in designing routes and trips, but also in managing people and the department.
  • Experience with risk management in an outdoor setting
  • Experience with HR and payroll law

Physical Requirements:

Elements of job duties may require occasional moving of up to 50 pounds, including lifting objects over your head, and the ability to occasionally stoop, kneel or crouch. There is the occasional need to drive vehicles, sometimes with trailers attached, and in order to do so will need to pass a DOT Medical exam and background check. Candidates not able to meet such demands can possibly work with staff or others for alternatives.

Compensation, Schedule and Benefits:

This is a full time, exempt position (average 40 hrs/week). Schedule varies by supervisor, but is generally M-F, 8am-5pm MST. Willingness to work on weekends and after regular business hours as occasional night and weekend work may be required. We are located at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana. This role is also open to candidates located outside of Missoula working remotely. Benefits include paid time off, holidays, an additional fully paid one-week bike vacation (a.k.a. “bike respite”), medical, dental, and vision coverage, life insurance, and retirement plan. We have a wonderful office in downtown Missoula, with plenty of bike racks! Adventure Cycling Association is an equal opportunity employer.

How to apply:

Please send your resume and cover letter through Submittable. Please answer the following question in the last paragraph of your cover letter: "Describe why inclusive and accessible opportunities in the outdoors are important to you?"